No products in the cart.
Shop By Department
Refund Policy
At Deep Computers, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds are processed for purchases made through our e-commerce platform.
1. Eligibility for Refund
Refunds are applicable only for products that are damaged, defective, or incorrect at the time of delivery.
Customers must notify us within 3–5 days of receiving the product to be eligible for a refund.
2. Non-Refundable Items
Products damaged due to misuse, mishandling, or improper installation are not eligible for a refund.
Software, digital products, or items marked as non-returnable are not eligible for refunds.
Products without original packaging, accessories, or invoice may not be accepted.
3. Refund Process
To request a refund, customers must contact us via:
Proof of purchase and product images may be required for verification.
Once approved, the refund will be initiated within 7–10 business days.
4. Mode of Refund
Refunds will be processed using the original payment method.
In some cases, refunds may be issued as store credit or replacement, depending on the situation.
5. Shipping & Handling Charges
Shipping or handling charges are non-refundable, unless the return is due to our error.
Return shipping costs may be borne by the customer unless otherwise specified.
6. Cancellation Policy
Orders can be cancelled before dispatch only.
Once an order is shipped, cancellation requests will not be accepted.
7. Company Rights
Deep Computers reserves the right to approve or deny refund requests after product inspection.
This policy may be updated at any time without prior notice.
